Terms and Conditions

1. Introduction

PIPS&PUPS LTD ("PIPS&PUPS", "we", "us", or "our") operates the website located at https://pips-pups.site/ (the "Website") and provides lifestyle assistance and general consumer support services to individuals and households across the United Kingdom (the "Services").

These Terms and Conditions (the "Terms") set out the legal framework governing your access to and use of the Website and any engagement of our Services, whether you are browsing information, submitting a quote request, making a booking, or communicating with us online.

The Terms are intended to be read together with our Privacy Policy and Cookie Policy, which explain how we handle your personal data and use cookies on the Website. By using the Website or requesting our Services, you acknowledge that you have had an opportunity to review all of these documents.

If you do not agree with these Terms, you must not use the Website, submit a booking, or otherwise engage our Services.

2. Acceptance of Terms

By accessing or using the Website, submitting an enquiry or quote request, making a booking, or otherwise engaging with PIPS&PUPS LTD, you confirm that you:

• have read, understood, and agree to be bound by these Terms in full; and
• are at least 18 years of age and legally capable of entering into binding contracts in the United Kingdom.

Your continued use of the Website or our Services constitutes ongoing acceptance of these Terms, including any updates as described in the section titled "Amendments to Terms" below.

If you are using our Services on behalf of another individual (for example, a family member or household member), you confirm that you are authorised to agree to these Terms on their behalf and that you will ensure they are aware of and comply with them.

3. Services Overview

PIPS&PUPS LTD provides flexible lifestyle assistance and general consumer support services designed to make everyday life more convenient, organised, and manageable for individuals and households across the UK.

Representative activities may include, but are not limited to:

• everyday household support, organisation, and errand assistance;
• non-specialist coordination of domestic services, such as overseeing third-party cleaners or tradespeople engaged by you;
• practical help with scheduling, reminders, and routine household planning; and
• general, non-regulated guidance and signposting to relevant third-party providers where appropriate.

Our Services are lifestyle and convenience oriented and do not include, and must not be relied upon as:

• professional financial, legal, medical, therapeutic, or regulated advisory services;
• specialist technical services that require licensed or certified professionals (for example, electrical, gas, or structural works);
• emergency response, urgent care, or crisis management services; or
• services that would be unlawful, unsafe, discriminatory, or otherwise inappropriate.

The exact scope of Services in any particular engagement, including duration, pricing, and deliverables, will be confirmed with you as part of our booking or quotation process, typically through the forms available on the Website or via direct communication following your enquiry.

4. User Obligations

When using the Website or engaging our Services, you agree to act responsibly, lawfully, and in good faith. In particular, you agree that you will:

• provide accurate, complete, and up-to-date information when submitting enquiries, booking requests, or any forms on the Website, including contact details, service requirements, and payment information;
• inform us promptly of any changes to information that is relevant to the delivery of our Services (such as access instructions, timing, or specific household requirements);
• use the Website and Services only for lawful purposes and not in any way that could cause damage, disruption, or impairment to our systems, other users, or third parties;
• ensure that any environment in which our Services are provided is reasonably safe, secure, and suitable for the agreed activities;
• not copy, reproduce, modify, distribute, sell, or otherwise exploit any content, materials, or branding from the Website without our prior written consent;
• respect all intellectual property rights belonging to PIPS&PUPS LTD, our licensors, or other third parties; and
• not attempt to gain unauthorised access to any part of the Website, our systems, or any data held by or on behalf of PIPS&PUPS LTD.

You are responsible for ensuring that any device, software, or internet connection used to access the Website is secure and compatible. We are not responsible for any disruption, loss of data, or damage caused by your hardware, software, or connectivity.

5. Bookings and Payments

PIPS&PUPS LTD offers a streamlined process for requesting and confirming Services through our dedicated Booking and Quotes pages, as well as via the contact options available on the Contact Us page.

5.1 Booking process

To request a booking, you may complete the relevant online form, submit a quote request, or contact us using the details provided on the Website. We will review your request and, where appropriate, provide you with a proposal outlining the scope of Services, estimated timing, and pricing.

A booking is only considered confirmed once we have explicitly accepted your request (for example, via email confirmation or written agreement) and you have agreed to the proposed details, including any applicable fees.

5.2 Pricing and quotes

Pricing for our Services will be communicated clearly during the enquiry or quotation stage. Unless otherwise stated, quoted prices are:

• based on the information you provide at the time of the request; and
• subject to reasonable adjustment if the scope, duration, or complexity of the Services changes.

We will inform you as soon as reasonably practicable if any revision to pricing becomes necessary due to changes requested by you or material information that was not previously disclosed.

5.3 Payment methods and timing

Accepted payment methods and specific payment terms will be communicated during the booking process or within the relevant invoice. Depending on the nature of the Services, payment may be required in advance, upon completion, or in staged instalments.

You agree to pay all fees in the currency and within the timeframes specified in our confirmation or invoice. Late or non-payment may result in:

• delayed provision of Services;
• suspension or cancellation of existing bookings; and
• the application of reasonable administrative steps to recover overdue sums, where permitted by law.

5.4 Cancellations, rescheduling, and refunds

If you need to cancel or reschedule a confirmed booking, you must notify us as early as possible using the contact details provided in your confirmation or on the Support or Contact Us pages.

Our specific cancellation and refund practices, including any notice periods and applicable fees, will be communicated at the time of booking and may vary depending on the type of Service, timing, and resources committed. We will always aim to act reasonably and transparently when applying any charges.

We reserve the right to cancel or reschedule bookings where necessary, for example due to safety concerns, staff availability, or circumstances beyond our reasonable control. In such cases, we will endeavour to offer an alternative time or, where appropriate, a refund for any fees paid in respect of Services not provided.

6. Limitation of Liability

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, and subject to the paragraph above:

• the Website and all information made available through it are provided on an "as is" and "as available" basis, without any warranty as to accuracy, completeness, reliability, or suitability for a particular purpose;
• we do not guarantee that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components; and
• we are not responsible for any loss or damage arising from your reliance on information presented on the Website that is general in nature and not tailored to your specific circumstances.

Except where otherwise required by law, PIPS&PUPS LTD will not be liable for:

• any indirect, consequential, or special loss or damage;
• any loss of profits, revenue, opportunity, or goodwill; or
• any loss or damage arising from events or circumstances beyond our reasonable control, including but not limited to acts of nature, strikes, or disruptions to utilities or communications networks.

Where we are found to be liable to you in connection with the provision of our Services, our total aggregate liability to you (whether in contract, tort, negligence, or otherwise) shall, to the extent permitted by law, be limited to the total fees actually paid by you to PIPS&PUPS LTD for the specific Services giving rise to the claim.

You remain responsible for ensuring that any use you make of the Website, or reliance you place on general information appearing on it, is appropriate for your own situation. Where you require specialist or regulated advice (for example financial, legal, or medical), you should consult a suitably qualified professional.

7. Amendments to Terms

We may update or amend these Terms from time to time to reflect changes in our Services, our operational practices, or applicable laws and regulatory guidance.

Any changes will take effect when the revised Terms are posted on this page, with the effective date updated where appropriate. We may also provide additional notice of material changes through the Website, via email, or through other reasonable communication channels where practicable.

Your continued use of the Website or our Services after any changes to these Terms have been published will constitute your acceptance of the updated Terms. If you do not agree with any revision, you should discontinue use of the Website and refrain from making further bookings.

8. Contact Information

If you have any questions, concerns, or requests relating to these Terms and Conditions, or if you wish to raise a complaint or dispute in connection with our Services, you can contact PIPS&PUPS LTD using the details provided on our Contact Us page.

For support relating to an existing booking, payment, or service experience, you may also use the options set out on our Support page so that your enquiry can be directed appropriately.

When contacting us, please provide as much relevant information as possible (for example your name, contact details, booking reference, and a clear description of your query), so that we can respond efficiently and fairly.