Last updated: 5 June 2026

Privacy Policy

This Privacy Policy explains how PIPS&PUPS LTD ("PIPS&PUPS", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://pips-pups.site or use our lifestyle assistance and consumer support services across the UK.

We are committed to safeguarding your privacy and handling your data in an open and transparent manner. This Policy is designed to help you understand what information we collect, why we collect it, how we use it, and the choices you have in relation to your personal data.

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Information We Collect

We collect and process personal information to provide our services, operate our website, and respond to your enquiries. The types of data we collect include:

Information you provide directly

  • Contact details: such as your name, email address, telephone number, and postal address when you make an enquiry, request a quote, or book a service via our Contact Us, Quotes, or Booking pages.
  • Service information: details about the services you request, including property or household information, scheduling preferences, scope of work, and any specific instructions you provide.
  • Account and communication data: your communication preferences, records of correspondence with us (for example, support requests made via the Support page), and feedback or testimonials you choose to share.
  • Payment-related information: limited billing details (such as transaction references and invoice information). Card and payment processing details are typically handled directly by our payment service providers and are not stored in full by us.

Information collected automatically

  • Usage and device data: including your IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data when you browse our website.
  • Cookies and similar technologies: small text files and tracking tools used to remember your preferences, help keep the site secure, and understand how visitors use our website. For detailed information, please see our Cookie Policy.

Information from third parties

We may receive information about you from trusted partners, such as payment processors, communications providers, or referral partners, where this is necessary to deliver or improve our services and always in line with applicable data protection laws.

How We Use Your Information

We use the personal data we collect for the following purposes and in line with this Privacy Policy:

Providing and managing our services

  • Processing and managing enquiries, quote requests, and bookings.
  • Delivering lifestyle assistance and related support services you request.
  • Managing customer relationships, including scheduling, reminders, and follow-ups.

Communication and support

  • Responding to messages sent through our Contact Us, Support, Quotes, or Booking pages.
  • Sending important service-related updates, confirmations, and notifications.
  • Asking for feedback or inviting you to provide testimonials for our Testimonials page.

Improvement, personalisation, and security

  • Monitoring website performance and usage to improve navigation, content, and functionality.
  • Understanding which services, solutions, or content are most relevant to visitors, including pages such as Services and Solutions.
  • Maintaining the security and integrity of our website, systems, and data.

Legal, regulatory, and business purposes

  • Complying with legal, regulatory, tax, and accounting obligations.
  • Establishing, exercising, or defending legal claims.
  • Managing risk, preventing fraud, and protecting the rights, property, or safety of you, us, or others.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in limited circumstances and always with appropriate safeguards in place:

Service providers and partners

  • Operational suppliers: third parties who help us deliver our services, such as specialist contractors, logistics providers, or customer support tools.
  • IT and hosting providers: companies that support our website, data storage, and infrastructure.
  • Payment processors: secure providers that handle billing and payment transactions on our behalf.

Legal and business disclosures

  • Where required by law, regulation, or court order, or to respond to valid requests by public authorities.
  • To establish, exercise, or defend legal claims, or to protect the rights, property, or safety of PIPS&PUPS LTD, our customers, or others.
  • In connection with any actual or potential business transaction (such as a merger, acquisition, or asset sale), subject to appropriate confidentiality and data protection measures.

When we share data with third parties, we require them to handle your information securely and in compliance with data protection law, and only for the purposes we specify.

International Data Transfers

Our services are primarily directed at individuals and households in the UK. However, some of our trusted service providers or systems may be located outside the UK or the European Economic Area (EEA), or may store data in other jurisdictions.

Where your personal data is transferred outside the UK or EEA, we will ensure that an equivalent level of protection is in place by using one or more of the following safeguards:

  • Transferring data only to countries that have been recognised as providing an adequate level of data protection.
  • Putting in place approved standard contractual clauses or equivalent contractual safeguards with the receiving party.
  • Implementing additional technical and organisational security measures where appropriate.

You can contact us using the details in the Policy Updates and Contact Information section to obtain more information about the safeguards we apply to international transfers.

Data Retention Policy

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

  • Service records and enquiries: kept for as long as you are actively using our services and for a reasonable period afterwards to manage our relationship, handle potential queries, and maintain accurate business records.
  • Contract and transaction information: generally retained for up to six years after the end of our relationship or completion of a service, in line with legal and tax obligations.
  • Marketing preferences: retained until you opt out or withdraw your consent, at which point we will stop using your data for these purposes, while keeping a limited record of your preference.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely store it in a way that ensures it is no longer used.

Your Data Protection Rights

If you are located in the UK, you have a number of rights under the UK GDPR in relation to your personal data. Subject to certain conditions and exemptions, these include:

  • Right of access: to obtain confirmation as to whether we process your personal data and to request a copy of the information we hold about you.
  • Right to rectification: to have inaccurate or incomplete personal data corrected or updated.
  • Right to erasure: to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
  • Right to restriction of processing: to ask us to suspend the processing of your data in specific situations.
  • Right to object: to object to our processing of your personal data where we rely on legitimate interests, including profiling, or to direct marketing.
  • Right to data portability: to receive certain personal data you have provided to us in a structured, commonly used, and machine-readable format, or to ask us to transmit it to another controller where technically feasible.
  • Rights in relation to consent: where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in the Policy Updates and Contact Information section, or reach out via our Contact Us or Support pages. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you are concerned about how we handle your personal data. We would, however, appreciate the chance to address your concerns before you contact the ICO.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide a smooth, secure, and personalised experience on our website.

How we use cookies

  • Essential cookies: required for the basic operation of the site, such as enabling page navigation and secure access to forms on pages like Booking or Quotes.
  • Performance and analytics cookies: to help us understand how visitors use our website, which pages are most frequently visited (for example, Services or Solutions), and how we can improve the user experience.
  • Preference cookies: to remember your choices, such as language or cookie consent settings.

Your choices

When you first visit our website, you will be presented with options to manage your cookie preferences. You can adjust your preferences at any time by revisiting those settings or changing your browser configuration to block or delete cookies.

Please note that disabling certain cookies may affect the functionality or performance of the website and could impact your experience when requesting services or support.

For more detailed information about the cookies we use and the purposes for which we use them, please review our dedicated Cookie Policy.

Security Measures

We take the security of your personal data seriously and use a combination of technical, organisational, and administrative safeguards to help protect it.

  • Using secure technologies and encryption where appropriate to protect data in transit and at rest.
  • Restricting access to personal data to authorised personnel, contractors, and service providers who need it for legitimate business purposes and are bound by confidentiality obligations.
  • Regularly reviewing our information security practices and updating our measures to address emerging risks.
  • Implementing policies and procedures designed to manage, monitor, and respond to potential security incidents.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to reduce risks and respond appropriately to any issues that may arise.

Children's Privacy

Our website and services are intended for adults and are not directed at children under the age of 18.

We do not knowingly collect personal data from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details in the Policy Updates and Contact Information section so that we can investigate and take appropriate action, which may include deleting the data.

Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle your personal data. The "Last updated" date at the top of this page indicates when the Policy was last revised.

We encourage you to review this page periodically to stay informed about how we protect your information. Where appropriate, we may notify you of significant changes by email or by displaying a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you can contact us using the form on our Contact Us page or via our Support page.

When you contact us, please provide enough detail about your query or request so that we can respond efficiently and accurately.

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