Here to help across the UK
Contact Our Team
Reach out to PIPS&PUPS LTD with your questions, service requests, or feedback. Our team is ready to assist you with prompt, professional responses and clear next steps.
- Typical reply time
- < 1 business day
- Support hours
- Mon–Fri, 9:00–18:00 (UK)
How to Reach Us
Choose the option that feels most convenient for you today.
-
Email
For detailed enquiries, quotes, or documentation.
[email protected] -
Phone
Prefer to talk it through? Call our UK-based team.
+447733195492 -
Support & aftercare
Already a customer? Visit our support hub.
Go to Support
Dynamic Contact Form
Use our secure and easy-to-navigate form to submit your enquiry, request a callback, or ask for more information about any of our services.
Request a Quote
Submit your requirements quickly via our tailored quote request form for a detailed, transparent estimate.
Booking Assistance
Need help making a booking? Our knowledgeable staff can guide you through our simple reservation process.
If you're unsure which service fits your situation or need help choosing a time, we're happy to walk you through it step by step.
- Start a new booking online via our streamlined Booking page.
- Call us on +447733195492 during support hours for real-time guidance.
- Use the contact form above and select Booking assistance as your topic.
For urgent changes to an existing booking, please also review our Support page for the fastest route.
Customer Support Details
Our responsive support team can assist with existing bookings, aftercare questions, and general account queries.
- Check our guidance articles and FAQs on the dedicated Support page.
- Email our care team at [email protected] for non-urgent issues.
- Quote your booking reference in any messages so we can locate your details quickly.
For any questions about data, privacy, or how we handle your information, please review our Privacy Policy, Cookie Policy, and Terms and Conditions.
Office Location
View our primary UK office address and guidance for in-person consultations or mail correspondence.
3 Park Square East
Leeds
England, LS1 2NE
In-person visits are by appointment only. Please contact us in advance via phone, our Booking page, or the contact form so we can ensure the right specialist is available.
- On-street and nearby car park options are available; allow extra time during peak hours.
- Mail and courier deliveries are received during support hours only.
Accessibility Options
We want everyone to feel comfortable and supported when contacting us.
- Step-free access, lifts, and accessible restroom facilities at our primary office.
- Support for written-only communication if phone conversations are not suitable for you.
- Option to nominate a trusted contact or carer to speak with us on your behalf (with your consent).
- Screen-reader friendly website structure and keyboard-accessible forms.
If you have a specific accessibility requirement or would like materials in an alternative format, let us know in your message or via the Accessibility support option on our Support page.
Live Chat Information
Use our real-time chat for immediate responses during office hours.
When live chat is available, you'll see a chat bubble at the bottom-right of your screen. Select it to start a secure conversation with a member of our team.
- Available Monday to Friday, 9:00–17:30 (UK), excluding public holidays.
- Ideal for quick questions, minor booking changes, or navigation help.
- If chat is offline, you can still leave a message and we'll respond by email.
Response Times
Understand our typical response turnaround and what to expect after you've contacted us.
- General enquiries: We aim to respond within one business day.
- Quotes and booking requests: Usually within 1–2 business days, depending on complexity.
- Active booking support: Prioritised during your service window.
After you contact us, you'll receive a confirmation email summarising your request. If you don't see it within a few minutes, please check your spam folder or reach out again via phone.
Emergency Contact Information
Guidelines for urgent matters or after-hours situations to ensure critical support is always addressed appropriately.
For genuine emergencies related to an active service visit, please use the dedicated number provided in your booking confirmation. This line is monitored for time-sensitive issues only.
- Life-threatening or medical emergencies: Call 999 or your local emergency services immediately.
- Property risk or safety concerns: Contact the relevant emergency service (e.g. gas emergency, water, electricity) before reaching out to us.
- After-hours enquiries: Submit a support request via the contact form; we will review it at the start of the next business day.